Frequently Asked Questions
Everything you need to know about your Grangers shopping experience.
What is your standard shipping timeframe?
We offer standard shipping across the domestic region which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey through our courier partner.
Are your materials sustainably sourced?
At Grangers, we are committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.